HIBER Warranty

QUALITY, RELIABILITY & DEPENDABILITY

We take pride in delivering sleep products of the highest quality, designed to provide you with years of restful sleep. Our rigorous Quality Control Process ensures that your HIBER Mattress meets our standards of reliability and dependability. With proper care, your new mattress will continue to offer you many years of healthy and comfortable sleep.

Please take the time to read through the terms of our Limited Warranty and other valuable information included below.

Rest assured; you've made a trusted choice with HIBER.

HIBER LIMITED WARRANTY

HIBER warrants this product to be free from defects in material and workmanship as described in this warranty (hereinafter referred to as the “Limited Warranty”).

LENGTHS & CONDITIONS OF THE LIMITED WARRANTY

This Limited Warranty starts on the date of purchase. If a manufacturing defect occurs during the warranty period, HIBER will repair or replace (at HIBER's option) the defective mattress and/or foundation. If replacement is required, HIBER may substitute materials of equal or  higher quality if the like components are NOT available. Except for such repair or replacement; HIBER is not responsible for any transportation costs, loss of use or any other claim. NOTE: Repair or replacement of a mattress and/or foundation does not extend this Limited Warranty nor begin a new warranty period.

THE HIBER LIMITED WARRANTY IS VALID ONLY UNDER THE FOLLOWING CIRCUMSTANCES:

  1. You must be the original purchasing consumer.
  2. You must provide a copy of the digital purchase receipt clearly showing the date of purchase and the purchase price.

You must complete the Warranty Service Request Questionnaire

THE HIBER LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

  1. The mattress fabric covering materials
  2. Normal body impressions of less than 2".
  3. Comfort or firmness preference of the product.
  4. Product that is sold/shipped outside the country.
  5. Sheet fit: HIBER does not warrant that the mattress will fit a particular sheet size.
  6. Transportation charges to and from the factory.
  7. Compensation for loss of use.
  8. Products sold for commercial or institutional use.
  9. Normal wear and tear, a gradual depreciation of support and comfort over time from regular use.

THIS WARRANTY WILL NOT APPLY IF THE MATTRESS IS SUBJECTED TO ABUSE OR IMPROPER CARE SUCH AS, BUT NOT LIMITED TO:

  1. Inadequate support from a weak or unsuitable foundation.
  2. Inadequate support from an unsuitable frame, or bed.
  3. Stains, soiling, burns.
  4. Excessive abuse or lack of care.
  5. Upholstery compacting due to insufficient rotating
  6. Use of a board between the mattress and foundation
  7. Any damage as a result of moving or other subsequent relocation.

WHAT TO DO IF WARRANTY SERVICE IS CONSIDERED:

  1. Contact the HIBER Customer Service and complete a warranty questionnaire
  2. HIBER product label and law label must be intact and remain affixed to the bedding.

CARE FOR YOUR NEW MATTRESS

  1. BODY IMPRESSIONS: The materials used in this mattress are designed to conform to your body’s individual contours. Normal settling of materials is to be expected and is not structural or manufacturing defect.
  2. MOVING: Do not bend, fold, or stand your mattress as internal damage may result. Do not stand or jump on the mattress. It is not built for that kind of weight concentration. By carrying a mattress on its side, it is less likely to get damaged. It should be stored flat.

INSTITUTIONAL AND COMMERCIAL

HIBER Mattresses used in institutional or commercial applications are not specifically designed for this purpose and are not covered under this warranty.  Commercial and institutional products sold direct to the business/institution will have the proper corresponding law label and warranty code affixed.


IMPORTANT CARE INSTRUCTIONS

The mattress must be continuously supported by a foundation.  A bed requires a minimum of 5 cross slats (1” X 4”) with 3 concentrated in the center third for double, queen and king sizes as well as longitudinal central beam with a center leg support.

HOW TO CARE FOR THE MATTRESS

  1. Rotate the mattress every month for the first 6 months, every 3 months thereafter
  2. Never bend a foam mattress more than 30 degrees.
  3. Use a quality bed frame. To avoid structural damage and voiding of your warranty, double, queen and king size sets must also be used with a rigid center support with a leg.
  4. Do not get the mattress wet.
  5. Use a mattress encasement to keep the mattress clean and healthy.
  6. If you purchased a mattress only, it must be supported by an acceptable foundation or bed frame that prevents the mattress from bending/bowing.
  7. Do not use an iron or excessive heat on the mattress